FAQs

How long is your shipping time?

This depends on the location. The shipping time to the US is about 7-15 working days and to other areas is about 10-20 working days.

How to tracking my orders?

To track your order, please Click Here.

You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package. Please allow 1 to 3 working days for the tracking information to show.

What’s my tracking number?

After shipping out, customers will receive a shipping confirmation e-mail, with a tracking number included, Please allow 1 to 3 working days for the tracking information to show.

I want to return or refund!

For return product or refund, please read our Return Policy first.

If you insist, please send an Email to sweetearinginfo@gmail.com or leave your message Here and we will help you to solve the problems ASAP,

Please tell us your Order # and we will process for you.

How to apply the discount?

To use your discount, please first make sure that you have copied all the right alphabets and numbers, with no space. If it still doesn’t work, please contact the Email sweetearinginfo@gmail.com

How to get my discount?

There are several ways to get a discount on our website.

1. Join in our Facebook group, or follow our Instagram to enjoy latest events!
2. Log in our website and register, then you can always get the latest discount via E-mail!

Refer our website to your friends and you both can share the discount! (Please note that this is still under test)