Refund policy

Return and refund Process

If you wish to request a return for refund or eachage, please email us at service@sweetearing.com.

Make sure to include your order number in the subject line and provide a brief explanation of your refund request in the email.

Once we receive your message, our team will respond within 24 hours (excluding weekends, public holidays, or staff vacations).

Please note:

Unauthorized or unapproved returns will not be accepted.
Cash-on-delivery (COD) returns are not supported.
Each order is eligible for one return or exchange only (Regardless of the reason).
All custom items do not accept any returns.
If any of the following conditions are not met, returns or exchanges will not be accepted. In exceptional cases where a return is approved, a restocking fee of no less than 10% of the original purchase price will be applied.

Return Service

We want you to be satisfied with your purchase. Please read the following policy carefully to understand your rights and responsibilities.

1. 30 days Quality Issues

Policy:

Returns accepted for manufacturing defects such as items stains, items damage, broken stitching, damaged zippers.
Photo proof is required for verification.

Fees & Responsibility:

Seller covers the costs for verified quality issues.

Notes:

Photos are required for verification within 30 days.
Item must remain in its original, clean condition, and with tag intact.
Any alterations, washing, or wearing voids return eligibility.
All shipping fees paid are not refundable.

2. Size / Fit Issues

Policy:

Returns are allowed if you are unsatisfied with the size or fit.

Fees & Responsibility:

We do not provide free returns for personal fit issues.
Buyer pays all return shipping costs and a 20% restocking fee.
If the item has a verified factory error, we cover the cost.

Notes:

Contact customer service within 10 days of receiving your order.
Item must be kept clean, unworn, and with tag intact.
Items that are dirty, worn, or missing the tag may incur additional fees.
All shipping fees paid are not refundable.

3. Color / Style Issues

Policy:

Returns are accepted if the received item differs from the confirmed order.
Minor color differences due to lighting or screen display do not qualify.

Fees & Responsibility:

Buyer pays return shipping and 20% restocking fee.
Verified factory errors: remake covered by seller or full refund.

Notes:

Photos must be submitted within 10 days.
Item must be kept clean, unworn, and with tag intact.
Items that are dirty, worn, or missing the tag may incur additional fees.
All shipping fees paid are not refundable.

4. Logistics Issues

1. Our Responsibility

We take full responsibility in the following situations:

Incorrect shipping label or address caused by our error, resulting in delay, return, or loss.
Package lost or severely damaged due to insufficient packaging or improper handling before shipment.

Solution:

We will resend the order at no additional cost or issue a full refund.

2. Buyer Responsibility

The buyer is responsible for the following situations:

Incorrect or incomplete shipping address provided at checkout (e.g., missing apartment number, postal code, or street name).
Recipient unavailable at the time of delivery, causing return or redelivery.
Refusal to accept delivery or failure to pick up the package in time.
Delays caused by customs, local taxes, or regional restrictions.

Solution:

The buyer may request reshipment but must cover additional shipping costs.
If a refund is requested instead, we will deduct the actual shipping expenses from the refund amount.
Items with free shipping will incur a shipping fee ranging from $10 to $20.

5. Customization / Order Change Issues

Custom-made items are non-refundable once production has started.
We gladly offer exchanges only if there is an issue with your order.
If the mistake is on our end (e.g., wrong size, color, or customization), we will take full responsibility and cover all costs.
For all other reasons, returns and exchanges are not accepted.

Notes:

Confirm all customizations / change before production.

Additional Notes

Each order is eligible for one return or exchange only (Regardless of the reason).
Return Window: Contact customer service within 10 days of receiving your order.
All Returns: Buyer pays shipping; 20% restocking fee applies.
Item Condition: Must be clean, unworn, and have the tag intact.
No Tag, No Return: Removing the tag voids eligibility for return or exchange.
All shipping fees paid are not refundable.

6. Other Issues

The buyer is responsible for the following situations:

Dislike, dissatisfaction, personal opinion that the product quality is bad, etc., are all subjective feelings.

Fees & Responsibility:

We do not provide free returns for personal fit issues.
Buyer pays all return shipping costs and a 20% restocking fee.

Notes:

Contact customer service within 10 days of receiving your order.
Item must be kept clean, unworn, and with tag intact.
Items that are dirty, worn, or missing the tag may incur additional fees.
All shipping fees paid are not refundable.

Exchange Service

We would like you to enjoy your item. However, if you are not satisfied with the product, we offer an exchange service under the following conditions:

Eligibility: You may request an exchange within 7 days of receiving your order.
Fees: The customer is responsible for a 20% restocking fee and all return shipping costs.
Non-Refundable Services: Expedited shipping fees are non-refundable.

Important Time Requirements

There are two 7-day timeframes you must follow:

You must contact customer service within 7 days after receiving your order.
After customer service replies, you must respond within 7 days of their message. (The 7-day period starts from the time we reply.)

If either of these timeframes is exceeded, the exchange or return request will no longer be accepted.
Thank you for your understanding.

Item Condition Requirements

To qualify for an exchange, the item must be:

In its original condition, unworn, unwashed, and undamaged.
With all original tags attached and in the original packaging.
Accompanied by your receipt or proof of purchase.

Product Check Before Approval

When submitting photos for verification, the product must be clean and tidy — with no fur, stains, or visible wear.
If the product is found not to be in its original state after inspection, an additional restocking fee may apply (based on the photos provided).

Additional Notes

Each order is eligible for one exchange or return only (Regardless of the reason).
All shipping fees paid are non-refundable.
Exchanges are not accepted after the 7-day period has expired.

CANCELLATIONS

Check our shipping policy for details.

Still Need Help?

If you have any questions regarding our return and exchange policy, please contact us at service@sweetearing.com. Our team is always happy to assist you.

Contact Information:

Address: 5650 Grace Pl, Commerce, CA 90022, United States

Phone number: +1 9185348413

E-mail: service@sweetearing.com