Question One. Why don't I receive a reply after contacting?
It may be that the email you sent was detected as a spam mailbox by the mail system, so we did not receive and reply to your email in time.
There are two ways to contact us.
1. Via your online Inbox.
2. Via Email: email@example.com（Primary mailbox）or firstname.lastname@example.org（Secondary mailbox）.
The primary email used is email@example.com. If there are malfunctions with the email system, we will contact you through firstname.lastname@example.org.
Under normal circumstances, we will respond within 24 hours at the latest. In case of holidays, thank you for understanding that delays may occur.
Our business hours: M-F: 10 am to 6 pm (EST)
SAT: 10 am to 9 pm (EST)
SUN: 11 am to 9 pm (EST)
Question Two. How to apply for the discount?
To use your discount, please first make sure that you have copied all the right alphabets and numbers, with no space. If it still doesn’t work, please contact the Email email@example.com .
Question Three. How to get my discount?
Subscribe to our website and you can get our latest discounts via Email firstname.lastname@example.org.
Refer our website to your friends and you both can share the discount! (Please note that this is still under test)
Question Four. What fabrics are used for your items?
Different items use different fabrics, but most items use the following two fabrics. Or you can also see the detail in the item's description.
1. 35% Rayon / 65% Polyester
2. 20% Wool / 80% Polyester
Question Five. Why does it take 3~5 days to process an order?
Since all of our items are handmade, our production time takes 3~5 days, this time is not included in the shipping time. Please refer to our Shipping Policy for details.
Question Six. Can I cancel or modify my order?
If your order was placed before 7 pm (PST) on the same day and you want to cancel the order, you can cancel the order by contacting us before 7 pm (PST) on the same day.
If the order was placed after 7pm (PST) on the same day, you can cancel the order by contacting us within 24 hours.
However, in the following situations, if the order is already in production, cancellation is not allowed.
If the order has not been shipped yet, you can modify the order.
If the order appears to be in transit, no modifications to the order are allowed.
Question Seven. How do you ship?
We mainly ship via 4PX and DHL.
Question Eight. How much is shipping?
We have three shipping options: Free Shipping, Fast Shipping, and Expedited Shipping. Among them, fast shipping is $25 and expedited shipping is $45.
Question Nine. How long is your shipping time?
This depends on the location.
The free shipping time to the US is about 10~15 business days and to other areas is about 10~20 business days.
The fast shipping time to the US is about 6~10 business days and to other areas is about 7~15 business days.
The expedited shipping time to the US is about 3~7 business days and to other areas is about 6~10 business days.
Question Ten. How to tracking my orders?
To track your order, please Click Here.
You will receive a confirmation email or text message if you provid a mobile phone number, containing a tracking ID and a link to follow the journey of your package. Please allow 1 to 3 business days for the tracking information to show.
Question Eleven. What’s my tracking number?
After shipping out, customers will receive a shipping confirmation email, with a tracking number included, Please allow 1 to 3 business days for the tracking information to show.
Question Twelve. What if my tracking number doesn't work?
Generally speaking, it takes 1 to 3 business days for the tracking number to appear in the carrier's system, and you will usually receive it automatically via email. If it doesn't work or you haven't received it after a few days, please contact us for help through the online Inbox or the Email email@example.com.
Question Thirteen. I haven't received my order, what should I do?
It is recommended to contact the post office or logistics to check first.
The free shipping and the fast shipping call:
1. Rules for numbers starting with 420: Tel: (+1 800) 222 1811
2. 12-digit pure number number rule: 1.800.463.3339
3. Rules for single numbers starting with PA: Tel ①: 8006902256 Tel ②: 8668887086
4. Rules for 16-digit pure numbers starting with 100: 1-332-895-7108, email: firstname.lastname@example.org. It is recommended to contact them by email first.
5. Rules for single numbers starting with UDS: No phone number yet. Inquiry website: http://www.uniteddeliveryservice.com/
6. Rules for odd numbers starting with 1LS: ((302) 246-7136)
The expedited shipping (DHL) call: 1-800-225-5345.
If there are still no items after checking, please contact us for help through the Email email@example.com.
Question Fourteen. I want to return or refund!
For return items or refund, please read our Return Policy first.
Please tell us your Order # so that we will easily find you and deal with it for you.